Call center of Gazprom Mezhregiongaz Rostov-on-Don provides customer support over 122,000 times in stay-at-home period
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The remote customer support services offered by Gazprom Mezhregiongaz Rostov-on-Don worked even more effectively in the period of self-isolation.
The company's call center received over 122,000 inquiries and submissions from March 31 to May 31. The operators receive more than 1,600 calls a day. In April and May, the specialists of the call center spoke for 2,952 hours with the customers in the Rostov Region.
Via the multi-line phone number (863) 309-10-90, the residents of the region receive information on gas billing issues, submit applications for the maintenance of domestic gas equipment, get consultations on the matters concerning the installation, verification and registration of gas metering devices, relay the readings of their gas meters, and a lot more.
In the said period, the residents of the region used the remote services 1,231 times to submit applications for a visit of a gas meter verification specialist, and 12,887 gas meters still need to be verified for the period.
In May, customers submitted their gas meter readings through the company's official website 15,214 times, i.e. 34 per cent more often than in April.
The text-messaging service for meter reading submissions was used 24,450 times. Gas meter readings can be sent by a text message to the phone number +7 989 504-04-04. The message is to be in the following format: хххххххххх#хххххх, where the first ten symbols are your customer number and # is a separation symbol followed by your gas meter readings (not more than six digits). The number is for text messages only.
Gazprom Mezhregiongaz Rostov-on-Don is the main supplier of natural gas to all customer categories in the Rostov Region. The company is part of the Gazprom Mezhregiongaz Group (a wholly-owned subsidiary of Gazprom).