Quality Management System of Gazprom

  • Implementation of Quality Management System
  • Year of Quality
  • In line with Russian Government directives, Gazprom’s efforts for the creation of the corporate Quality Management System were completed in 2015. The Company’s Board of Directors approved the fundamental document governing quality assurance at the Gazprom Group, namely the Regulation on Quality Management System.

    Gazprom’s Quality Management System (QMS) is key to putting the Regulation in practice.

    The implementation of Gazprom’s QMS in compliance with the ISO 9001:2015 international standard is a strategic decision aimed at improving the Company's performance and laying a solid foundation for initiatives focused on sustainable development.

    In 2017, Gazprom’s Quality Management System was successfully certified for compliance with the requirements of the ISO 9001:2015 international standard as regards the management of subsidiaries involved in natural gas, gas condensate and oil production, transportation, processing and storage.

    In 2018–2019, the following types of activities were added to the scope of Gazprom’s QMS: construction of new facilities for the gas supply system; expansion, renovation, re-equipment, diagnostics, routine maintenance and repairs of active facilities; metrological support for hydrocarbon production and supplies; design and expert review of field development projects; well drilling, construction of new facilities, expansion, renovation and re-equipment of active facilities, and arrangement for the acceptance of constructed facilities according to established procedure; prospecting and appraisal, geological exploration, and development of gas, gas condensate and oil fields, as well as oil, gas and condensate fields; supply and sales of natural gas; power generation; sales of compressed and liquefied natural gas as a vehicle fuel.

    In 2020, Gazprom’s QMS was successfully re-certified for compliance with the requirements of the ISO 9001:2015 international standard with an expanded scope.

    To provide for a comprehensive approach to and coordination of the activities carried out by the structural units, a standing Quality Assurance Council of Gazprom and a standing Quality Assurance Working Group of Gazprom were established along with the creation of the QMS.

    Gazprom’s QMS flow chart
    Gazprom’s QMS flow chart

    Gazprom’s QMS flow chart

    Vitaly Markelov, Deputy Chairman of the Management Committee, was appointed as the top executive for quality assurance. The top executive makes efforts to ensure that Gazprom’s quality objectives are met.

    Gazprom’s Quality Assurance Council seeks to employ a comprehensive approach and to coordinate the actions of Gazprom’s structural units and subsidiaries in the course of the implementation, maintenance and continuous improvement of the QMS.

    The main goal of Gazprom’s Quality Assurance Working Group is to provide for the development, implementation, operation, and streamlining of the Company’s QMS.

    The quality management unit, Gazprom’s Department headed by Pavel Krylov, pursues the following objectives:

    • enhancement of the corporate QMS for products, works and services delivered and consumed by the Company;
    • coordination of efforts under the policy for QMS integration in the companies supplying products (works, services) on the basis of Gazprom’s set of QMS standards.

    The Department arranges internal QMS audits, reviews the progress of quality assurance goals, and assesses key performance indicators of QMS processes.

    The top management of Gazprom takes the necessary measures to continuously improve the Company’s performance and efficiency.

    Managerial decision-making on improvements in the main lines of work and technological development of the Company is carried out by Gazprom’s structural units together with the quality management unit.

    With a view to encouraging subsidiaries to raise the quality of their products, works and services, Gazprom’s Quality Assurance Prize has been held annually since its inception in 2018.

    Work is underway to streamline Gazprom’s QMS, as well as to expand its scope and framework.